PRIVATE POLICY

Last updated: 25 November 2025

This Privacy Policy describes how NAFESA.SG (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website www.nafesa.sg, make a purchase, or interact with our services.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and tracking data

Order Information

When you make a purchase, we collect:

  • Products ordered

  • Transaction amount

  • Delivery details

2. How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Process payments and fulfil orders

  • Communicate with you about your order or enquiries

  • Send marketing updates (only if you opt-in)

  • Improve our website, products, and customer experience

  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal, PayNow, Bank Transfer Payments)

  • Delivery partners (e.g., SingPost, local courier services)

  • Service providers (website hosting, email marketing tools)

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember preferences

  • Enable shopping cart functionality

You may disable cookies via your browser settings, though some features may not function properly.

5. Data Security

We implement industry-standard measures to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

Although we take reasonable precautions, no online transmission is fully secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct or update information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with your local data protection authority

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately when posted on this page.

10. Contact Us

If you have questions or requests regarding your personal data, you may contact us via the CONTACT form.